The restaurant industry might not undergo as many changes as other business sectors, but change comes eventually. At present, there seems to be growing interest in installing self-checkout kiosks. Fast food restaurants may be among the first to embrace the idea, but traditional restaurants and bars might wonder if the technology is right for them. The various benefits combined with ease of use could nudge many traditional restaurant proprietors to switch.
Kiosks Facilitate Ordering
A kiosk utilizes a touchscreen display, and customers follow the onscreen instructions to add selections to their shopping cart. Placing an order with a server becomes unnecessary since the kiosk sends the order to the food preparation staff.
Some Kiosk Benefits
Kiosks present numerous potential benefits to restaurant owners. Customer service could become more streamlined, making order processing faster. Labor costs might decrease, saving the establishment money. Customers might also appreciate the new system, as they want to save time. Plus, kiosks and associated automated checkout software such as GRUBBRR, may be quite user-friendly.
A Basic Kiosk Introduction
Technology and software designers understand customers don’t want to struggle with a complicated system. So, the hardware and software generally present a straightforward process. Expect the kiosk to start with a greeting to the customer since a welcoming opening delivers a nice appreciative touch. The screen will likely tell the customer to touch the appropriate buttons to navigate the kiosk.
Adding Items to the Shopping Cart
A restaurant kiosk will usually have menu items and general categories to select. The customer would tap on the selections they want. Clicking on “cold sandwiches” may lead to a menu list of various sandwiches available. Before completing the order, the kiosk may ask the customer to add what they want, such as cheese, vegetables, salt, and ketchup. Of course, the customer may add drinks, desserts and other items to the shopping cart.
The Scanning Option
Restaurants are not the only food establishments that use kiosks. Many grocery stores use them now, too. These kiosks may rely on barcode scanning, which speeds up the checkout process. Anything that makes buying faster and simpler may appeal to many customers.
Making Payments with an Order
The kiosk might facilitate the payment of an order. When the time comes to finish the order, the kiosk could ask for a payment method. Hardware devices connected to the kiosk might give the option to pay with a debit or credit card or even cash. Once the payment goes through, the kiosk will typically provide an opportunity to receive a printed receipt.
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Getting the Order
At grocery scanning kiosks, the customer has little more to do than bag the purchase and leave. At restaurants, the order might go to the servers, who will bring the order to the customer’s table. Sometimes, the customer takes the receipt to a counter to pick up an order. Paying at a cash register may be necessary, depending on the particular restaurant’s setup.
Automated checkout kiosks may work with a drop-down or similar menu or barcode scanner. Kiosks facilitate purchases and payments in a streamlined way, adding to the customer service benefits.